What is causing the Quoras internal server error

FAQ

Frequent user questions:

The Sync Client saves your data locally on the PC and synchronizes every change to a file or folder. You can access your folders and files even without internet. With the Drive Client, on the other hand, a network is integrated in order to relieve the local storage space. Here, too, every change to a file or folder is automatically adopted. An internet connection is required here.

In order to work with teammates or external partners on a document at the same time and to be able to track all changes in real time, it is advisable to create a release link. With this you can easily share files with non-registered users and edit them at the same time.

To create a share link, click on the Web interface next to the respective folder or file "Release". You can now copy the link or forward it to the chosen person by email.

At luckycloud, a "user" is someone who has a luckycloud account and has access to luckycloud. The administrator can assign the following roles to a user:

At luckycloud, the "administrator" is the person who manages the Payment, account and team management takes over. An administrator account also has access to luckycloud's cloud storage and can do everything that a user can do.

  • An administrator is also a user.
  • All single user accounts are administrator accounts.

In the web interface you will find the tab on the left Tools and below the point activities. All activities of all users on files and folders are displayed here, sorted by date, with the associated time.

Each time a change is made, a snapshot is created that contains the state of the library after the change. If you accidentally delete a file, you can easily restore it. To do this, go to the library and click on the clock in the upper right corner (Versions), there you can also see an overview of all changed files. Under action the option appears by mouse-over View snapshot. Here you can download any version you want and restore it (also by mouse-over under action.

Sometimes you and other users may be editing the same file at the same time. Your changes may conflict with changes made by others. In this case, your change will be saved, while your friends' changes will be saved as conflict files. These files end with the author's email address and the current time - e.g. test.txt ([email protected] 2013-10-01-00-12-24). This gives you the opportunity to view and adjust the changes manually.

in the Web interface can be found next to the tab Tools a small gear with which you can activate further modules. After activating the function, select under Wikis top right Add wiki.

Video tutorial: Create a wiki

To change the language in the customer dashboard, click in the upper right corner DE or alternatively EN.
in the Web interface select at the top right using the gear under Language setting any language.

Video tutorial: change language

An encrypted library cannot be decrypted again. Encryption of a library is a one-time process, like a fingerprint, which is irreversible. You have to upload all of the data from the encrypted library to a new library in order to "decrypt" or re-encrypt it.

Possible sources of error when setting up the account Please check your details again:

optioninput
Server:https://storage.luckycloud.de
User name:Your full email address
Password:Your luckycloud password
Computer name:Any name that will later be listed in your device history

Possible sources of error when setting up the account If an error message occurs, check the following possible sources of error:

  • Are you case-sensitive?
  • Is your password correct? (Please try yourself Web interface log in with your credentials.)
  • Did you enter the correct server address? This is: https://storage.luckycloud.de
  • Please delete any spaces before or after your entries

Yes! luckyWeb is a new product from luckycloud and is therefore not yet integrated in your customer dashboard. Nevertheless, we do not want to deny you the web hosting offer. We would be happy to send you an offer. Please let us know by email [email protected] Your exact web hosting requirements and we will create luckyWeb access for you as required. luckyWeb runs on luckycloud's own servers and just like the other luckycloud services, the luckyWeb servers are operated in an ISO-certified data center in Germany. Wordpress integration is also possible!

In a nutshell: With us you are a customer - not a product. We do not sell your data to third parties. As a zero-knowledge cloud, we don't touch your data. Unlike other cloud providers, you can only pay with money with us. The focus at luckycloud is on secure, data protection-friendly and highly available data processing and customer-oriented services. Behind our support channels are not just "real people", but trained, German-speaking employees.

Other cloud providers may be a bit cheaper, but then you have to expect security and performance level losses. You alone have to decide

  • which cloud provider suits you best,
  • how high the quality (availability and performance) and security must be
  • and whether you need a high level of data protection or just the minimum.

The "Basic Support" applies to all luckycloud Storage and luckycloud Mail customers.

"Premium Support" can be used by all luckycloud pro users. System-critical inquiries from luckycloud pro users can only be made by administrators.

ArtResponse time status "critical"Response time status "not critical"For whom?Email supportChat supportTelephone supportRemote support
Basic supportSupport ticket48h *all luckycloud customers1st & 2nd level
Premium support4h (only for administrators)12h *luckycloud per customer1st, 2nd & 3rd level

* during general business hours: Monday - Friday from 9 a.m. to 5 p.m.

luckycloud SLA contracts:

luckycloud customers can conclude separate SLA contracts. Here the system administrators can contact the 2nd and 3rd level support at predetermined times.

ArtResponse time status "critical"Response time status "not critical"Price / year in eurosEmail supportChat supportTelephone supportRemote support
Admin Support 8/52h *6h *2.500,002nd & 3rd level
Admin Support 12/52h *6h *6.000,002nd & 3rd level
Admin support 24/72h *6h *20.000,002nd & 3rd level

* during general business hours:

8/5: Monday - Friday from 9 a.m. to 5 p.m.
12/5: Monday - Friday from 7 a.m. to 7 p.m.
24/7: Monday - Sunday from midnight to midnight.

If you have any questions about the SLA contracts or need one for you or your company, send us an email at:

[email protected]

If our support contracts do not suit you, you are welcome to send us your desired support times and we will create an individual offer for you.

Support tickets:

If you do not need an annual support contract, you can cover individual support services with a so-called support ticket. Here the 2nd and 3rd level support switches directly to the customer's computer. The tickets are available at the following conditions:

ArtResponse time status "critical"Response time status "not critical"Price per 15 minutes in eurosTelephone supportRemote support
User support ticket 8/512h *22,50
Admin Support Ticket 8/52h *6h *32,50

* Surcharges for tickets outside the regular support hours:

Monday-Friday: 50%
Saturday - Sunday: 100%

You can make an appointment for the support tickets in advance by phone or email at:

[email protected]

+49 (0)30 257 405 39

Common problems:

I am the administrator of the luckycloud account

If you as the admin have forgotten your password, you can request a new password to your verified email address by clicking on "Forgot password".

Video tutorial: Forgot password as admin

Otherwise you can reset your password at any time in the customer dashboard.

Video tutorial: Change your password in the dashboard

I am a team member

If you have forgotten your password as a team member, only your administrator can send you a new password in the team manager using the "edit" gear. Please contact the luckycloud account administrator.

Video tutorial: Send new password for team members

I'm having problems syncing

Sometimes you may have problems syncing a folder. You can find out how this happens and what you can do about it here.

Check beforehand under https://status.luckycloud.dewhether our systems are accessible.

Basically, it is advisable to quit and restart the client / PC. Below is a list of various errors.

If synchronization fails, check to see if one of the following options helps:

  • Restart: Restart the client; to do this, first terminate it appropriately. To do this, right-click on the Seafile symbol in the system tray at the bottom right and select the option break up out.
  • Standby mode: If your PC is in standby mode, the upload can be interrupted
  • Where is your data located? The client should always be installed where the data is located.
  • Is the hard drive on which your data is stored encrypted? Deactivate the function that the sync client should be started automatically after the PC restart. Please only start the client after you have decrypted the hard disk.
  • Is it your anti-virus protection program? You can deactivate your anti-virus program as a test to see whether it is blocking the connection to luckycloud. Are you using a proxy server? If you use a proxy server in your network, you must first configure it manually in the settings of our client.
  • Right-click the library in question in the Seafile client and select "Resynchronize".

If you want to synchronize network drives with luckycloud, you need the options "Do not disconnect synchronizing a library despite a local error" and "Do not disconnect synchronizing a library despite a server error" Activate in the settings of the client. Basically, we recommend that you save the data locally for better performance.

If you still have synchronization problems, our technical support can take a look at your systems. Write us an email to our support with a brief description of the problem and leave a callback number so that we can help you as soon as possible.

If you see a "!" In your libraries instead of a green cloud. or "X" are displayed, you can try the following to restore synchronization:

  1. Restart our client by closing it and starting it again. Alternatively, restart the PC.
  2. If the problem persists, you can try terminating the synchronization and re-linking. To do this, right-click on the affected folder in our client and select the option Sync disconnect: Then confirm the query with Yes.
  3. Right-click the folder again and choose Download and sync out.
  4. Click here synchronize with existing folder
  5. Finally, you must absolutely specify the folder path of the original folder on your computer

After a short synchronization time, the cloud should appear green again. However, it can happen that another user has changed a file in the meantime. If so, it will be automatic Conflict files created.

If the problems persist, please contact our support ([email protected])

You must be authorized to create share links. Release links (upload and download links) can only be created by unencrypted libraries.

If a certain folder or individual files are not synchronized, then invalid characters were used in folder or file names. Unauthorized characters are:

  • ~ "#% & *: < >? / \ { | }.
  • Space before or after a file or folder name
If you need help with troubleshooting, please feel free to contact our support.

You should delete the local index of your sync client on both devices. Old / incorrect metadata is stored in it. These old index files lead to outdated files / folders being uploaded.

To do this, please proceed as follows:

  1. Exit the sync client on all devices.
  2. Clean up your cloud online and delete all unwanted folders / files.
  3. Navigate to the local Seafile folder on your device. You can use the search function in the Finder or Explorer for this purpose.
  4. If necessary, move your data to another location if you have synchronized your data in the "Seafile" folder.
  5. Delete the entire Seafile folder.
  6. Perform an update from the sync client on all devices.
  7. Start the sync client.
  8. Connect the local folder to the cloud (synchronization with existing folder)