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General information

💡 This page was last updated on April 22nd. To the best of our knowledge, the information on this page was correct at the time of publication. However, given the evolution of the COVID-19 crisis, this information will vary by location and may change in the short term and over time. However, we will do our best to keep this page updated. However, we cannot guarantee this.

This page serves only as a red thread and was not created for you or for specific circumstances that are relevant to you. We therefore urgently recommend that you inform yourself about current travel advice from your government or local authorities - such as the Federal Office of Public Health (BAG) and the guidelines of the World Health Organization (WHO) before planning a trip or making other travel decisions.

Current information on the coronavirus

We strongly recommend reading the advice of your local authorities and governments (some are listed below) as well as the guidelines of the World Health Organization (WHO), a reliable and trusted source for global news and information.

Coronavirus travel advice

We recommend that you check the current status of the flight and the currently valid entry requirements of the travel or transit country with the respective airlines before starting your journey. These can change at short notice due to the current situation. There are currently no health checks on entry or exit at Zurich Airport.

In addition to providing information about the disease itself, WHO and local authorities are providing practical guidance for people traveling or living abroad after the COVID-19 outbreak. Please also remember to check any official bodies relevant to your travel plans for further updates.

Current information on air traffic

If you need information on specific flight routes and relevant cancellation, rebooking or refund policies, you can find the latest news and travel updates on the airlines' websites, or contact the International Air Travel Association IATA directly.

FAQ and tips about the coronavirus

While this is a rapidly evolving situation, here are four relevant travel know-how:

How can I stay safe while traveling?

There are many practical steps you can take. Wash your hands regularly (with soap and water or an alcohol-based hand gel), avoid touching your eyes, nose and mouth, and stay at least three feet away from people who are coughing or sneezing. Further information is available here.

I want to cancel my travel plans. How do I do this and can I expect a refund?

First contact your airline, your hotel or the online travel agency through which you booked. Not sure which company you booked with? You can see the name of the tour operator on your bank or credit card statement as well as in your email account.

You can find more information, including contact information, on our help page.

My flight has been canceled. How do I get a refund?

Contact the airline or tour operator by phone. Due to the many changes and cancellations, it may take a little longer to get through right now, but stay tuned. If the travel agent has not refunded the ticket or has ceased operations and you paid by credit card, you can try to get a refund from your credit card provider. If you have travel insurance, you should also contact your insurance company.

Does my travel insurance cover cancellations?

It depends on your policy. Check or contact the travel insurance website directly to find out more.

You can find more answers to frequently asked questions (FAQ) here.